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Support FAQ

Where do I get the ARBEC app?​

ARBEC is on Google Play.

How do I find my conference?​

Open the app and you land on the conference list. Search by topic, place or organizer, or scroll the list — featured conferences come first, then the soonest. Tap View event on the one you want. See Step 1.

Can I look at a conference before I have an account?​

Yes. The public conference page needs no sign-in. It carries the title, the organizer's summary, the conference themes, the dates, the venue and the registration status. See Step 2.

How do attendees join a conference?​

Sign in, then open the conference from the list or from its public page. The conference you are in is remembered, so the next time you open the app you go straight back to it. Switch conference, on the Profile tab, leaves one conference and enters another.

How do I find a session I half-remember?​

Use the search field on the Programme tab. It matches session titles, rooms and speaker names. If a day is empty, the app says so and points you at side events, which is usually what a blank day means. See Step 5.

How do I build my own schedule?​

Tap the bookmark on any session — Save to my agenda in the tooltip, or Save session from the programme list. Saved sessions persist across reloads and devices. The Saved only chip in the Programme day strip shows your schedule, and My schedule on the Profile tab shows the same list. See Step 6.

What happens if two saved sessions overlap?​

The app tells you rather than silently dropping one:

Schedule conflict detected 2 saved sessions overlap at 09:00 on Monday

Tap Resolve and Keep this one on whichever you want. Both stay saved; you decide which to miss.

I saved a session but got no reminder. Why?​

Reminders are device notifications. If notifications are off for the app, the app says so when you set the reminder rather than failing quietly. Reminders also need a published start time, and cannot be set for a session that has already started.

Why can I not see another attendee in the Speakers tab?​

Nobody is listed automatically. Both the speaker roster and the attendee listings are opt-in: an attendee appears only once they choose to be listed in their profile privacy settings. If you want to be listed, use Manage visibility on the Speakers tab, or Edit profile → Settings on the Profile tab. See Step 7.

A section says "not published yet". Is something broken?​

No. The app distinguishes three states and says which one you are in:

  • not published yet — the organizer has not written it;
  • empty — the organizer published it and it is genuinely empty;
  • unavailable — the app could not load it, and offers Try again.

A screen that cannot load never shows a placeholder, a sample conference, or a made-up date.

The app says "Event unavailable" and offers "Browse conferences". What now?​

The app could not resolve the conference you are trying to open. It happens when the conference link is wrong, when the edition is not publicly listed, or when the server cannot answer the request. Tap Browse conferences and pick the conference from the list instead.

My conference pass is missing. Why?​

A pass is only issued for a confirmed registration, and the credential comes from the registration service. If your registration is complete but the pass still does not appear, use Try again on the pass card. The app never displays a sample or placeholder code, so an empty pass always means the registration is not yet confirmed. See Step 9.

Can I buy a ticket in the app?​

Not directly. The app shows the fees and availability the organizer has published, and hands you to the organizer's official registration route. Payment is completed with the organizer, not in ARBEC. Once you have paid, the organizer's registration is what ARBEC reads.

How do I change how the app looks, or turn off notifications?​

Settings on the Profile tab, under Appearance, alerts and privacy. See Step 9.

How do I sign out?​

Profile → Settings → Sign out, then confirm. ARBEC asks first, because signing out means losing access to your pass and your saved sessions on this device until you sign back in.

How do I delete my account?​

See ARBEC Support. The in-app route is Profile → Privacy & visibility → Delete account.

My question is not here.​

Contact ARBEC Support. Include your conference name, the email on your account, your device and app version, what you did, and the exact error message. Never send your password or payment credentials.