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ARBEC Support

For help with the ARBEC mobile app or your conference account, email nelsonbwogora@gmail.com.

Include the following so the issue can be investigated efficiently:

  • the conference name;
  • the email address used for your ARBEC account;
  • the device and app version;
  • the steps that led to the problem; and
  • the exact error message, if one appeared.

Do not send your password, payment credentials, or private signing information.

Account and privacy requests​

To delete your account, open Profile → Privacy & visibility → Delete account in the app and confirm. If you cannot sign in, email nelson@saharasoftsolutions.com from your registered address with the subject ARBEC Account Deletion Request; requests are completed within 30 days.

For any other privacy question or request, email nelson@saharasoftsolutions.com and describe the request and the ARBEC account it concerns.

Read the ARBEC Privacy Policy for more information.

Common questions​

The Support FAQ covers installation, joining a conference, organizer access, and launch preparation.